Rockwell Collins Customer Account Specialist - Service and Support - Avionics in Cedar Rapids, Iowa
Requisition ID: 14645
Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?
Then Collins Aerospace is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
We are currently searching for a Customer Account Specialist - Service and Support - Avionics to join our team in Cedar Rapids, IA (1000). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.
Serves as customer liaison for assigned customers, managing all elements of customer relationship activities. Has direct responsibility for customer metrics such as sales, on time delivery and customer acceptance/satisfaction. May be responsible to prepare proposals and negotiate contracts for programs that are primarily hardware with a limited amount of non-recurring effort. This role directly affects the relationship between the company and the customer.
Receives general instruction on new projects or assignments. Work is reviewed for soundness of judgment and overall adequacy. Develops solutions to a variety of problems of moderate scope and complexity, referring to defined procedures and practices to determine appropriate action.
Responsible for measuring performance to customers on many dimensions. Area of focus is root cause and development of corrective actions. Continue to develop and use analytical skills to perform data analysis to create resolutions to positively impact performance to all customers and/or serve as a precedent for future decisions.
Provide moderately complex quotes (Catalog net / list / pre-approved Sales Bulletins; standard and previously negotiated Ts & Cs).
Validate customer PO against basic / standard and previously negotiated contractual terms negotiating with the customer any issues identified.
Work with appropriate functions within the company to achieve delivery lead times to satisfy customer's requirements. This includes utilizing an established network of internal contacts in other areas of the business.
Interacts with customer prior to and/or after sale developing and maintaining positive partner relationships. Aware of customers business and operating environment. Begins to recognize add-on growth opportunities for assigned accounts. Proactively gathers customer information, assures timely response to requests, develops solution to customer specific issues.
With guidance, may negotiate reusable contractual agreements with customers to facilitate more efficient future PO placement.
May support forecasting team by providing timely info on changes in customer production changes/requirements.
May develop and deliver customer presentations, representing RCI in customer visits.
Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience
At Collins Aerospace, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Collins Aerospace University, networking, mentoring, and tuition reimbursement.
And that's just for starters.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Company-paid winter holiday shutdown for most locations
Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)
An Incentive Pay Plan based upon company performance
Interested yet? Apply now and embark on your next worthwhile adventure!
Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.