Rockwell Collins Flight Operations System Support Specialist in Houston, Texas

Requisition ID: 10848

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Flight Operations System Support Specialist to join our team in Houston, TX (IMS INC) (5410). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.

Job Summary

Provide our customer base with world-class customer service via advanced-level support for the Rockwell Collins Flight Operations System (FOS) scheduling software product. Primary duties include phone and email-based customer service / technical support for Flight Operations System (FOS), rotating on-call / after-hours support of the technical support hotline, ownership of customer issues from initial research to final resolution, testing of system enhancements, deployment of new installs and travel for product demonstration / customer training.

Job Responsibilities

  • Answer and resolve incoming phone calls and email communications, which include "on-call" rotations to support 24-hour operations.

  • Communicate with system users to identify, explain, and resolve issues which cannot be solved by tier one support personnel.

  • Recording details of customer issues into an issue tracking system and translate customer inputs into a corrective action plan.

  • Coordinate with internal engineering resources to assist with resolution of system errors or assist with custom development efforts.

  • Support development of new software features and services.

  • Test new functionality and bug fixes.

  • Support data migration, data conversion, data loading for background Flight Operations System (FOS) data.

  • Support our Flight Operations System (FOS) Hosting environments.

  • Develop operating instructions and training materials / videos / user manuals.

  • Provide customized Flight Operations System (FOS) training for both internal and external customers.

Local candidates preferred.

Travel up to 25% to provide on-site product demonstrations and/or training.

Working hours may be non-traditional, in order to support growing worldwide customer base.

Basic Qualifications

  • Associate's degree or, in absence of a degree, three years of work experience.

  • Two (2) or more years of experience with Flight Operations Systems (FOS).

  • Two (2) or more years of experience working in a flight scheduling / dispatching department.

  • Both in a classroom and one-on-one setting training experience (Flight Operations System (FOS) training is preferred).

Other skills to be successful in this role:

  • Thorough, careful and vigilant, i.e. the desire to do the job right the first time.

  • Flexibility and ability to adapt to a constantly changing level of time demands.

  • Constantly strive for 100% complete and accurate deliverables to internal and external customers within a very short time period (typically same business day).

  • Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.

  • Consistently practice attentive and active listening and accurately restate the opinions of others.

  • Operate effectively alone on a given assignment/project while supporting the rest of the team’s needs.

  • Professional written and verbal communication are a must. Conveying a clear and complete message the first time is critical.

At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.

And that’s just for starters.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Company-paid winter holiday shutdown for most locations

  • Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)

  • An Incentive Pay Plan based upon company performance

  • Tuition reimbursement

  • And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.