Rockwell Collins OEM Account Manager in Jefferson City, Missouri
Requisition ID: 11430
Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?
Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
We are currently searching for a OEM Account Manager to join our team in Telecommuter Missouri1 (0025). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.
The ideal candidate will be responsible for creating and growing relationships with customers, prospective customers, Original Equipment Manufacturers (OEMs), and Service Centers in their assigned account areas.
Your primary area of support will be the Midwest US Region with preference near St. Louis, MO, or other as deemed valid by the business unit (relocation assistance available for qualified candidates).
Provide onsite technical guidance for all ARINC Direct products and services, including flight planning, weather, and flight deck and cabin communications systems (e.g., VHF, Inmarsat, Viasat, and Iridium data / voice services).
Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINC Direct applications to a diverse customer base. Candidate will be identifying and working problems in both the flight deck and cabin environments.
Manage relationship within your assigned OEMs, completions centers, and service centers.
Identify new sales prospects within your accounts, including customers taking delivery of new aircraft.
Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers.
Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Rockwell Collins - ARINCDirect staff, and the ARINC Direct business unit. Identify obstacles to product growth and propose solutions / action items. Serve as a customer advocate.
Assist with Technical Publication writing and updating.
Assist other regional managers when necessary.
Coordinate the ARINC Direct account activation / commissioning processes. Submit required forms, configure, test, and train new services including ACARS, Iridium, Inmarsat, and Viasat services.
Work closely with system and software engineering on product enhancements.
BS in Aviation / Technical related field, or in absence of a degree 6 years of related experience.
Four (4) or more years in Customer Service, Marketing, or Technical / Engineering experience.
Four (4) or more years in customer support functions, including account management, or as a field service representative within the aviation or transportation industry.
Working knowledge of computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications, networks, satellite television.
Business aviation experience in one or more of the following areas: pilot, engineer, maintenance technician, dispatch, aircraft sales / brokerage, aviation management, aircraft completions, FBO operations, or related field / position.
Strong computer skills (Microsoft Office Tools).
Strong technical writing skills.
Key skills for success:
Motivated self-starter with problem-solving talent and ability to work independently.
Excellent communication and interpersonal skills and ability to prepare and present reports and briefings in a clear and concise manner to internal and external customers.
Detail-oriented, highly organized with the ability to work on multiple accounts and activities simultaneously.
Ability to work well in dynamic environment and to anticipate and mitigate problems. Good conflict resolution skills.
Experience in OEM sales, completions, service centers or avionics technician with an authorized service center or repair facility.
Knowledge of business jet cabin voice and cabin communications protocols and technologies.
Certificate in Networking / Related IT (e.g., CISCO, etc.) and / or prior experience with IP based routers and switches; CCENT preferred.
Experience working remotely.
Bilingual (English and Spanish) preferred.
At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.
And that’s just for starters.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Company-paid winter holiday shutdown for most locations
Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)
An Incentive Pay Plan based upon company performance
Interested yet? Apply now and embark on your next worthwhile adventure!
Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.