Rockwell Collins Customer Account Administrator BMP in Lenexa, Kansas
B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft cabin interior products and solutions. For more information, visit the B/E Aerospace website at www.beaerospace.com
Our Lenexa facility designs and manufactures Beverage Maker Products for commercial, military and private business jet aircrafts. Our Beverage Maker team delivers weight efficient beverage maker solutions within a revolutionary line of premium galley inserts that provide easy-to-use features. As a segment of B/E’s integrated aviation galley-appliance solution division, our mission is to provide superior products, services and support that enable our customers to deliver the world’s best in-flight beverage service.
As a leader in the aerospace industry, we have a number of exciting positions available right now, including a Customer Accounts Administrator Administrator in the discipline of Sales & Marketing in our Oxygen & PSU Products business located in Lenexa, KS.
Reporting to the Manager of Contracts & Customer Service, the Customer Accounts Administrator directs activities concerned with complex customer contracts, orders, inquiries and/or complaints. Incumbents utilize knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Following general instructions, with some discretion as to work details, coordinates assigned activities involved in accepting, monitoring and performing contracts and subcontracts between company and customers.
Gathers a variety of pre-award pricing & information for analysis prior to contract agreement.
Participates in pre-contract discussions and prepares contract documents and content.
Analyzes contract documents to determine contractual obligations, preparing recommendations regarding modifications and terms of acceptance
Monitors company performance on contractual obligations and contract termination activities.
Oversees the review of incoming contracts and modifications for conformance to original proposals.
Gathers information and prepares reports on contract compliance status, identifying deviations and recommending action.
Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
May review pertinent governmental procurement regulations and commercial contract practice trends.
Makes special studies, investigations and analyses and prepares related reports.
Interacts with Sales, Supply Chain/Logistics, Production and Philippines staff, daily.
Researches and obtains resolution of a variety of customer complaints and issues.
Performs other related duties as required..
Bachelor’s degree from four-year college or university and at least ofive (5) year related experience and/or training; or equivalent combination of education and experience
Intermediate proficiency in Microsoft Office suite
Business-to-Business customer interaction experience
Ability to influence others without having direct authority
Moderate to strong math and numbers skills / very analytical
Strong written communication skills
Strong ability to prioritize
Self-reliant through critical thinking and problem solving
Desire to work in a dynamic, fast-paced environment where exact protocols may not exist
Organized and able to prioritize multiple assignments running concurrently for timely, high quality results
Interest and ability to understand technical products at a basic level
Ability to understand complex business relationships that involve three or four parties
Aerospace interest/knowledge/experience a plus
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.