Rockwell Collins Customer Service Assistant TEMP in Lenexa, Kansas
B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft cabin interior products and solutions. For more information, visit the B/E Aerospace website at www.beaerospace.com.
Our Lenexa facility specializes in the production of Oxygen Life Support Systems and Galley Inserts Beverage Maker Products. Our Oxygen and Beverage Maker small parts assembly manufacturing, focuses on safety and quality products production into the field for aircraft crew and passengers.
As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now, including a Temporary Customer Service Assistant in our Oxygen Systems and PSU Systems business located in Lenexa, Kansas.
Reporting to the Customer Service Manager the Customer Service Assistant ensures delivery of excellent customer service through communication and coordination both internally and externally to customer. Will act as main point of contact for complex inquiries regarding sales orders, pricing, deliveries, returns and complaints. Builds and maintains positive business relationships with key customers by providing prompt and accurate service.
Essential duties and responsibilities include the following. Other duties may be assigned.
Serves as liaison between internal sales, supply chain logistics, production and external customer communications with customer concerning all activities in these areas integral to the delivery of customer service.
Specializes in complex situations in regards to customer activity.
Provides specialized service to key customers.
Provides on the job training for entry level representatives.
Provides leadership and assistance to new and less experienced staff.
Processes orders and/or responds to inquiries received by phone, fax, e-mail, and electronically through web based systems.
Provides pricing, availability and schedule information with established guidelines.
Coordinates and maintains customer matrix through web based systems.
Tracks order activity and alerts appropriate staff of potential delivery problems.
High school diploma or general education degree (GED).
A minimum of two years related experience and/or training.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.