Rockwell Collins Sr PC Support Technician in New Delhi, India
Rockwell Collins is a leader in aviation and high-integrity solutions for commercial and military customers around the world. Every day we help pilots safely and reliably navigate to the far corners of the earth; keep warfighters aware and informed in battle; deliver millions of messages for airlines and airports; and help passengers stay connected and comfortable throughout their journey. As experts in flight deck avionics, cabin electronics, cabin interiors, information management, mission communications, and simulation and training, we offer a comprehensive portfolio of products and services that can transform our customers' futures.
With 30,000 employees working around the globe and a network of operations spanning 150 countries, Rockwell Collins is positioned to meet customers' needs with innovative and reliable products and systems and by delivering superior customer value, service and support. To find out more, please visit www.rockwellcollins.com .
Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team!
We are currently hiring a Senior PC Support Technician to join our Information Management Services division (formerly known as ARINC) based in New Delhi, India (International Airport).
Duties include, but not limited to the following:
Assist in repairing, installing, and maintaining personal computers
The Information Systems Specialist II will perform shift work in a 24x7x365 environment
Assist with troubleshooting of the system hardware, desktop support, and printers, application etc
Assist with in network connectivity/cabling and networking hardware such as routers and switches
The candidates would be responsible to fix incidents at the airline counter within relevant SLAs
The candidate will be responsible to performing health checks of servers and network devices on pre-defined frequency
SLA Management: Make sure that the SLAs targets are met for the incident in shift. Make sure that proper escalation process is followed in case there is a possibility to miss the SLA of any incident
Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency
Spare Management: Ensure that the defined spare inventory is available at site and coordination with vendors for repair/replacement of faulty units
Keeping track of scheduled maintenance activities and ensure on time completion
Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure
Coordination with network, ISP and other vendors in case of failure due to unavailability of their services impacting system performance
Monitoring the incident trend at site and perform detailed analysis and keep on identifying the improvement areas
Minimum 5 years' experience in Aviation IT support or 8 years' experience in IT industry
3 year Diploma in Engineering or 4 year Full time B.Tech or Bachelor in Computer Application or equivalent.
Familiarity with airline/airport operations, terminology and culture is preferred
Experience supporting various hardware and peripheral components in an on-site environment
Minimum 5 years' experience of working directly in a customer service environment
Excellent interpersonal skills are essential
Strong work ethic, detail oriented as well as excellent oral and written communication skills
Candidates must have MCSE & CCNA certification
Candidate should have minimum 2 year experience on VM servers
Candidate should understand the best practices of ITIL, have clear understanding on SLAs, severity levels, Incident Management, Problem Management, Change management, Service Requests etc