Rockwell Collins PC Support Technician in Tokyo, Japan

Rockwell Collins is a leader in aviation and high-integrity solutions for commercial and military customers around the world. Every day we help pilots safely and reliably navigate to the far corners of the earth; keep warfighters aware and informed in battle; deliver millions of messages for airlines and airports; and help passengers stay connected and comfortable throughout their journey. As experts in flight deck avionics, cabin electronics, cabin interiors, information management, mission communications, and simulation and training, we offer a comprehensive portfolio of products and services that can transform our customers' futures.

With 30,000 employees working around the globe and a network of operations spanning 150 countries, Rockwell Collins is positioned to meet customers’ needs with innovative and reliable products and systems and by delivering superior customer value, service and support. To find out more, please visit .

Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team!

We are currently hiring a PC Support Technician to join our Airports Systems Managed Services Japan Team (formerly known as ARINC) based in the Japan Haneda Airport.

Job Responsibilities:

  • First level support on Airport System (CUPPS: Common Use Passenger Processing System)

  • To maintain and monitor the server infrastructure on a daily basis

  • Performing daily back-ups and data redundancy

  • Handle change requests and software updates

  • Troubleshoot hardware issues

  • Troubleshoot recurring software/application/host issues ranging from medium to high complexity

  • Repair, maintain and support PC’s, Peripherals and CUPPS related hardware

  • Delegate tasks to sub-contractors (vendor), provide mentorship and ensure tasks are completed per Rockwell Collins standards.

  • Responsible for fulfilling targets outlined in the Service Level Agreement (SLA) such as system operation including server and network.

  • He/she will require security clearance to work in any area of the airport where supported equipment is located.

  • Prepares system operational manuals and documentation


  • Minimum of three years of relevant IT experience

  • Experience with installation, maintenance, configuration and troubleshooting of Windows workstations on Windows Server environments

  • Bachelors’ degree; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities

  • Effective communication in Japanese and English (written, oral, and presentation skills)

  • Preferential skills and experience, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS

Job Summary

Provides second-tier technical support to internal and/or external customers either remotely or at the customer's desk regarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.

Basic Qualifications

Associates degree in appropriate discipline or in the absence of an associate's degree three years of related experience